Katie Y.

I'm a leadership and professional development executive with over 12 years of experience hiring and managing employees. I've hired hundreds of frontline employees, supervisors, managers, trainers, and staff as the Head of CX and as a contact center manager. I've also managed all of those employees after hiring them, so I've gotten to see over and over how reality compares to interview answers, and have adjusted my approach so that my interviews test for the skills and attitudes that I want to…